Frequently Asked Questions

How do I place an order?

Orders can be placed on our website at www.crownconcepts.com.au, email us our downloaded order form to info@crownconcepts.com.au, or give us a call on (03) 8736 7188.

Will you send a confirmation once you receive my order?

Yes, you will get an automated confirmation if your order is placed via our website. If you email it to us, we will send a confirmation within 48 hours. If you don't get a confirmation, give us a call!

Do I pay when I place my order?

This is optional as we understand that most of you ordering are volunteers so to make it easier for you, we can invoice the school or P&C and ask for payment within 7 days of receiving your order. We will email you a copy of the invoice and one will also be attached to the outside of one of the boxes when you get your delivery. You can also pay online when you place your order.

What payment methods do you accepts?

Our preferred method is direct deposit but we also accept cheques, cash and credit card payments. All the details you need are on the bottom of the invoice.

Can I come and see the range?

Yes, absolutely! Our showroom is set up in Rowville, Melbourne and we encourage anyone close to come and see the products in the flesh! No appointment is necessary just drop in between 9am and 3pm. We can often pack the order whilst you wait.

Can I pick up my order?

Yes, you can save on a delivery charge and pick up from our warehouse in Rowville.

Can I get it delivered to my work or home address?

We prefer to send straight to schools but if this doesn't work for you we can send it to a business or home address. We just need authority to leave instructions if no one is home.

If I place my order close to the school holidays, when will it be delivered?

We keep track of all the school holidays so we will not send any close to or during school holidays. We will pack your order so you don't miss out if something sells out and send it once school returns from holidays.

Can I return something if I change my mind or it hasn't sold out at our stall?

Our product range changes significantly each year so we are unable to take back any change of mind or unsold items.